MOST FREQUENTLY ASK QUESTIONS

How do I place an order?
  • Step 1 : select your item on our internet site and specify the quantity selected. Click on the button “Add to basket”. At this stage, you can choose to go to checkout or continue shopping.
  • Step 2 : after selecting and adding your items to your basket, click on validate.
  • Step 3 : identify yourself (if you already have an account) or create an account
  • Step 4 : select your free samples
  • Step 5 : select delivery type and delivery address
  • Step 6 : pay for your order, you will receive an email confirming your order
I have forgotten my password
  • To get a reminder of password, click here remind my password
    Type your email address. You will receive your password shortly.
How can I update my account information?
  • Have you changed your home address, your telephone number or your email address? Add your new information in “My account” in the customer account space by clicking here. My account
I’d like to ask a question about a product
  • To ask a question to our customer service specialist team click here. Contact us
Where is my order ?
  • To follow the progress of your order click here. My account
Delivery costs ?
I cannot find my way round your internet site.
  • To get to know all the pages of our site, click here Site map

 

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